SMART parameters reset on system startup

WD Internal Drives Desktop & Mobile Drives
1

Hey guys,

Really appreciate if someone can help me.

I have a WD Blue, 1TB which is about 2 months old.

Since a few days ago the SMART parameters (like POH, start/stop count, power cycle count) get reseted (back to 0 or 1) when I restart my computer, and they start incrementing normally (to be more specific only POH increments) until the next restart (when they are again reseted to 0 or 1).

Everything else about the drive is perfect (no bad sectors, speed bechmarks, diagnostic tools all display 100% health, temperature never exceeded 38C).

One more thing, this drive shows Ultra DMA CRC error count parameter to 1 (always).

This doesn’t happen with other HDDs I have (so I rule out a cable/port issue).

Really hope someone can help me.

Thanks so much!

2

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Regards,

3

Thanks so much Trancer for the idea!

Contacted them by mail and will post their answer. 

4

Well they’ve said that if the extended test and SMART test appear to be fine, the HDD is fine.

I guess I just have to live without knowing how many hours my HDD has and other SMART paraemters…

5

You could retrieve the firmware modules with the following tool (via SATA, not USB):
http://sediv2008.narod.ru/Easy3.9Password01234567890.rar
http://sediv2008.narod.ru/Settings.rar

If you upload these resources, I could help you determine if one or more of the SMART modules are damaged.