I am currently running an Extended Test on a new hard drive. After trying to lay an image on this drive 3 times unsuccessfully I decided to check it to make sure that it is okay. On the home screen for the WD Data LifeGuard Diagnostics tool next to the drive it says that the SMART Status is not av…

Some external enclosures/hardware doesn’t allow the software to communicate with the drive so that it can read the SMART data. I would try use Data LifeGuard with the drive connected via SATA or maybe try another enclosure to see if it works.

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SMART Status ? Not Available WD3200BUCT

WD Internal Drives Desktop & Mobile Drives

DavidSucesso August 1, 2014, 6:17am 6

Cant you connect directly to pc?