Sorry to hear abou the issues you are experiencing with Acronis. The WD Acronis software has to detect a WD drive in the system before it will install. Usually when a drive is put inside of an enclosure, the enclosure reports to the system and not the drive itself. Because of this, Acronis will fail to install since it doesn’t detect the drive properly.
Can the drive be put into the system and then see if Acronis will install? Also, if you have a version of MaxBlast or Disk Wizard installed, Acronis may not install. This is covered in the KB below:
http://wdc.custhelp.com/app/answers/detail/a_id/5450
If you are still having issues with the software, you can contact our support team and they can work with you on the issue that you are experiencing:
Contact WD
