Hello,
Welcome to the WD Community.
See if the following link helps.
http://wdc.custhelp.com/app/answers/detail/a_id/568/session/L2F2LzQvc25vLzEvdGltZS8xNDIxODc3NjMxL3NpZC9qSVF3eTFkbQ%3D%3D
Also test the drive using the DLG tool.
http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L2F2LzUvc25vLzEvdGltZS8xNDIxODc3NjgyL3NpZC9qSVF3eTFkbQ%3D%3D