Glad you stuck it out and tried to work with them to find a solution to your liking. Its cool they did that for you i think and in case people don’t know my RMA drive said recertified on the drive label.
And that is a pish posh fancy box lol
My original Green drive was from FutureShop and came in a generic brandless plastic shell that stated clearly the drive was 7200 rpm ! …and we all know Green drives are not
So i told them that and offered to send or give pictures of both my receipt and box I still have right now and they didn’t want it but i figured and what i said to them is if they needed a reason to give me a 7200 drive instead then my box misinformation was a good excuse to do the trade etc
Anyway i say this because every case is probably gonna be different with these guys that is why i wanted to avoid talking about my specific case (People should not expect specific things like swap/trade ins etc)
I don’t think it says anywhere in their legal warranty info they have to upgrade people on an RMA which i have seen happpen a LOT ! So we should be grateful !
(to anyone that reads my comment)
I understand peoples frustration but don’t forget the tech support people don’t work in the manufacturing plants or whatever… they just clock into their jobs like anyone else trying to do their job. and even if you get dumb smart info/advice on the phone they probably mean well and are trying to help lol
Cool you kept us up to date with your story… sometimes problems happen so we gotta deal with it and move on.
I’m guessing that recertified *could be bad… as in you *may get a bad drive etc
But i bet TONs of people RMA their drives simply because they say its noisy or soem other trivial issue. Which means there was nothing wrong with it most likely… I’ve returned tons of stuff to places like Futureshop and Wallmart and you know they can’t put open packages on the shelf so it goes back to the factory etc… even if it was just an open box etc
I REALLY hope you don’t have anymore problems
I’m crossing my fingers for you. My RMA drive is still rocking perfect / flawless !
I was kind of scared to go to the trouble of doing an RMA but if people think they should then do it !
Its better than struggling with a faulty drive…