New WD HDD WD20EZRX Enter User password?

Keamas, sorry to hear about this issues that you are experiencing. It sounds like this drive may have an ATA lock. This is where a password is required in order for the drive to be accessed. The drives don’t ship this way so it is possible this may have been a returned drive.

In order to remove an ATA lock/password you may need to find some software that has the ability to do this. ATA locking is a spec and not specific to WD hard drives. Unfortunately, we do not have any software that can set, remove, or reset an ATA lock. If you can’t find software that will unlock the drive you may need to replace it. Since it is a recent purchase from Amazon, I would contact them about replacing it. If they can’t help you, I included a link below on how to setup an RMA through WD to replace a drive that is under warranty and how to contact support.

How to get an RMA

http://wdc.custhelp.com/app/answers/detail/a_id/8

Contact Support

http://wdc.custhelp.com/app/answers/detail/a_id/1048