Yep, me too. I feel WD sold a product that was supposed to work out of the box but instead sold something that didn’t work so they can force people to provide their information. It’s also sad that I have to check “No” to indicate that I don;t want them to send me email garbage. HD doesn’t work, registration **bleep**, and WD website is broke. I will not go through this the next time I but a hard dirve.