Thank you for your help. The real issue was not drive compatibility after all. The Promise Technical Support teamviewered into my computer and resolved the problem. It was just a configuration issue. I have two other NAS - a Zyxel NSA221 and a Buffalo LinkStation which were automatically installed upon powering up. For this Promise set, manual intervention was required. I had erroneously assumed that the drives would automatically be recognised and installed upon powering up. My Bad!!! Case closed.
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