Hello everyone,
I’m having a hard time with my 1,5 year old WD Caviar Green 1TB hard drive.
I aquired this drive back in '11 because my previous Seagate drive was bricked.
This problem was solved by their support, my data was saved, but the SMART state was really bad due to the shipping. And since that drive caused me trouble already, I wanted to switch to another drive. Looking on the web, many people said WD was better than Seagate and I should switch to them. So I did, and I regret that.
The drive I bought was a Caviar Green WD10EARS 1TB drive made in January of that year, 2011. A new drive, a new start… that’s what I thought. A month ago or so, my PC would hang at the Windows 7 bootscreen, 2 of the orbs would appear in the background and it hanged on that forever. So I went to a PC repair shop. They thought it could be the PSU, but I told them I had a brandnew 750W (overkill) PSU. They looked at it and informed me that the HDD was broken. At my second PC, I went and checked it. The BIOS of my main PC could detect it but the secondary not. Windows would not detect the drive on both (hence the boot up hang), and it still wouldn’t do anything when in an external USB case. The drive however still acts like it’s fine, just spinning away. That was the problem with the Seagate too, no PC would detect it yet it would still spin. Seagate support did practically everything for me, including the money. The WD support however, is poor. VERY poor. Seagate had a chat that helped me inside of 5 minutes. WD has email support were 2(!) cases needed to open to get an answer from someone who obviously didn’t properly read my case, telling me that I should get a Windows tool. Yea fine, Windows won’t detect it but that utility sure will do it! *sarcasm*. And that took 'em 2 weeks. What is the issue with WD?! Everyone says they are better than Seagate, but I have proof they aren’t. What in the world can I do to get my data back?!
