Hello Michael,
By default, the WD Arkeia Windows .msi installer:
- adds a windows firewall rule for WD Arkeia (port 617)
- adds the backup servers IP address to the $ARKEIA\arkeiad\admin.cfg file
- Starts the Arkeia service
- uses the IP in the admin.cfg file to register itself to the backup server
Normally if the client did not self register:
- IP in the #ARKEIA\arkeiad\admin.cfg file is not accurate for the backup server
- backup server Linux firewall is active and blocking ports 617
- There is no route between the client and backup server
TROUBLE SHOOTING:
Check the arkeiad logs on the backup server for client hostname or IP error messages
cd /opt/arkeia/log
ls -latr
Check the arkeiad and arkadmin logs on the client for hostname or IP error messages
cd $ARKEIA\log
Samuel Brown
