Hi,
Thanks for clarifying this. I am sad that WD has decided to kill this product, especially so shortly after purchasing it and even more shortly after releasing v11 in Feb. I have some questions/comments about the way this has been done.
RE : 1. This ‘end-of-sales’ position is not generally known nor is it being made known via the WD Arkeia web pages. So as far as the public is concerned it is still business as usual. This is very unprofessional and reflects poorly on ALL of WD. Why would anyone want to do any business with such an unprofessional company? Trust is being destroyed.
RE : 3. This represents another communications mess that destroys trust since here in a forum the message is “sustaining support” and yet the official public website says otherwise:
| Version | Support Status | Sustaining Support Transition Date |
Unsupported Transition Date |
Change Log |
| 11.0 | Full Support | 31-Jan-2018 | 31-Jan-2019 | Change Log |
| 10.2 | Full Support | 31-Jan-2016 | 31-Jan-2018 | Change Log |
| 10.1 | Full Support | 31-Aug-2015 | 31-Aug-2017 | Change Log |
That is as of today’s posting, July 15, 2015.
Overall a very sad event handled very poorly at best.
Will you be giving refunds (up to 100%) to those that have purchased maintenance within the 12 months prior to your unofficial, secret killing of the product (one does wonder when that happened and how some folks heard about it, such as the OP for this thread)? It would be fair since one reason maintenance is purchased is to fund and get access to new product releases that have support for updated clients/targets like vmware v6
Cheers,
Ron
