Because your having Windows 10 problems you may want to visit the following thread which has a whole host of possible fixes for several issues Windows 10 has had with the My Cloud. In particular ensure the Windows 10 network connection is configured for Private Network and not Public Network, and ensure NetBIOS over TCP/IP is enabled in the Windows 10 network settings
https://community.wd.com/t/compilation-of-windows-10-methods-steps-and-solutions/142576
