Rootfourme - a belated thank you for your time and input. I was able to get the files and transfer them to the new MyCloud. However, I didn’t use the FTP as suggested, rather I simply cut and pasted the files from the old MyCloud to my computer and then copied them from the computer to the the new MyCloud - more cumbersome perhaps, but a no-brainer which worked just the same. And since I didn’t sit and watch, it wasn’t a waste of time since I could do other things. Anyway, thanks for taking the time and for providing your expertise. Hopefully, I’ll have better luck with the new MyCloud.
Best…
